SBA 7(a) loan outcomes · FY2010–FY2019 cohort · Statuses as of June 30, 2026 · Last updated August 17, 2026
Other Personal Care Services Franchise Failure Rates: SBA Loan Defaults for 12 Brands
Other Personal Care Services franchises charged off 10.0% of SBA 7(a) loans approved FY2010–FY2019, versus 10.2% for all franchises and 8.0% for all SBA borrowers. This page tracks 12 brands: default rates ranged from European Wax Centers-galleria (0.0%) to Massage Heights (18.5%). Source: U.S. SBA FOIA dataset, statuses as of June 30, 2026.
How do Other Personal Care Services franchises perform on SBA loans?
Across the 12 Other Personal Care Services brands tracked here, 951 SBA 7(a) loans were approved between fiscal 2010 and 2019 and 66 were charged off — a pooled rate of 6.9% for these brands against a 10.0% benchmark for all Other Personal Care Services franchise loans. 0 brands with 20+ loans ran at more than twice the industry benchmark; 0 brands with 40+ loans recorded zero defaults. Statuses as of June 30, 2026.
- Brands tracked12
- SBA 7(a) loans, FY2010–2019951
- Charged off66
- Pooled rate, these brands6.9%
- Other Personal Care Services benchmark (all franchise loans)10.0%
- All-franchise benchmark10.2%
- All SBA borrowers8.0%
- Lowest rateEuropean Wax Centers-galleria · 0.0%
- Highest rateMassage Heights · 18.5%
Which Other Personal Care Services franchise brands have the highest and lowest SBA default rates?
Every Other Personal Care Services brand with at least five resolved SBA 7(a) loans, sorted from highest to lowest default rate. Click a column heading to re-sort; use the filter to find a brand.
| Brand | Loans | Defaults | Rate | vs industry avg | Loans since 2020 | Early charge-offs |
|---|---|---|---|---|---|---|
| Massage Heights | 65 | 12 | 18.5% | 1.9x | 26 | 3 |
| Waxing the City | 34 | 5 | 14.7% | 1.5x | 74 | 3 |
| Massage Envy | 300 | 31 | 10.3% | 1.0x | 20 | 0 |
| Massage LuXe | 30 | 3 | 10.0% | 1.0x | 34 | 0 |
| Spavia | 23 | 2 | 8.7% | 0.9x | 19 | 0 |
| Hand and Stone Massage and Facial Spa | 28 | 2 | 7.1% | 0.7x | 67 | 0 |
| Elements Therapeutic Massage | 67 | 2 | 3.0% | 0.3x | 0 | 0 |
| European Wax Center | 246 | 7 | 2.8% | 0.3x | 52 | 0 |
| Hand and Stone | 90 | 2 | 2.2% | 0.2x | 0 | 0 |
| Elements Massage | 17 | 0 | 0.0%* | — | 41 | 1 |
| European Wax Centers-galleria | 28 | 0 | 0.0% | — | 0 | 0 |
| The Woodhouse Day Spa | 23 | 0 | 0.0% | — | 0 | 0 |
* Small sample (5–19 loans): rate shown for completeness; treat as a diligence flag, not a verdict. Loans since 2020 and early charge-offs are counts only — that cohort is too young for a rate.
Frequently asked
- Which Other Personal Care Services franchises have the highest SBA default rates?
- Among Other Personal Care Services brands with 20 or more SBA 7(a) loans approved FY2010–FY2019, the highest charge-off rates were Massage Heights (18.5%), Waxing the City (14.7%), Massage Envy (10.3%). Source: U.S. SBA FOIA dataset, statuses as of June 30, 2026.
- What is the Other Personal Care Services franchise SBA default rate benchmark?
- Other Personal Care Services franchise borrowers charged off 10.0% of SBA 7(a) loans approved FY2010–FY2019, compared with 10.2% for all franchises and 8.0% for all SBA borrowers.
Cite this page
Franchise Default Rates (2026). Other Personal Care Services franchise SBA 7(a) default rates, FY2010–FY2019 cohort: 12 brands, pooled 6.9%. Derived from U.S. SBA FOIA data, loan statuses as of June 30, 2026.
https://franchisefailurerates.com/industry/other-personal-care-services/ · Data & methodology · Download the dataset (CSV)